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Do you need to move an invoice date? Invoice-based billing offers several options to accommodate adjusting invoice dates and amounts. This article will help you understand the option that will work best for your specific billing scenario. 

Waive Payments

What it is: When an invoice payment is intended to be waived, meaning payment is not expected to be collected, either via automated billing or by the club, the invoice can be waived using the application's "Credit" functionality.

When to use it: Waiving a payment is a great tool to use when there is no expectation that a payment be collected from the member. Some examples include:

1. Promotion where one or multiple free months of dues were offered
2. Forgiving past dues on an active account
3. Clearing a balance from a canceled or returned account

When not to use it: Do not waive payments if you ultimately want to collect the money from the customer. 

Want to waive a payment? Learn how in this help article.

Pause Billing

What it is: A billing pause stops the invoices from generating on an account for a designated period of time. This can be used by itself or in combination with an access freeze that blocks the member from accessing the club. 

When to use it:  Billing pauses can be used whenever you need to stop the invoices from generating on an account for a period of time. This is useful if you want to automatically resume billing at a set point in the future or bill a fee while an account is paused/frozen. Some examples include:

1. Member cannot work out due to medical reasons (pregnancy, injury, etc).
2. Member needs to freeze their membership due to travel or scheduling changes (military, vacation, school, snowbird, etc)
3. Member needs to freeze membership due to financial hardship 

When not to use it: Billing pauses should not be used to change the date of the month that an account bills. When a pause ends the billing will resume on the same date and frequency it was previously billing. 

Want to pause billing on an account? Learn how in this help article.

Adjust Bill Cycle Day

What it is: The bill cycle day is the day that an account is billed each month for their membership dues (monthly billing only). Editing the bill cycle day allows users to choose the day of the month that they would like to be billed. 

When to use it: Bill cycle day changes should be used whenever you wish to maintain the billing amount and frequency for an account and simply need to change the day each month that it is billed. Some examples include:

1. Member requests to be billed on a different day of the month to ease financial burden
2. Member wants to be billed on the same day of the month for several different accounts

When not to use it: Bill cycle day changes should not be used as a method for freezing an account or waiving payments. 

Want to change the bill cycle day on an account? Learn how in this help article.