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Returns Report



The Returns report is used to display the number of and which accounts have been returned within a selected date range. This is a very useful report and should be reviewed regularly to keep up to date on how many of your accounts have been returned.

  1. Choose a date range using the From Date and To Date fields
  2. Optional: Turn on the Directory option to display additional contact information for each member, such as address, phone number, and email
  3. Optional: Select any member attributes you wish to include in the pulled data
  4. If needed, you can use the Filter tab to filter data by Collection Status, Balance Type, or Card Code
  5. Optional: You can use the Group Data tab to change how the report is grouped. For more information on grouping reports, see the Reporting Basics.
  6. Optional: Lastly, you can export the data to an Excel spreadsheet by using the Export Data If you grouped the data, be sure to use the Export Group Data button instead
  7. If you're club is set up with a collections agency that can integrate with ASF, then you will additionally be able to select member accounts from this list and select Send to Collections to automatically send the selected accounts to your collections agency


Use this list for a full outline of each column in this report:

  • Client: This is the club number that the member is a part of
  • Account: The member's account number
  • First/Last Name: The member's first and last name
  • Card Code: The card/offer code that indicates the member's membership
  • Alt Account: The member's alternate account number, if there is any
  • Insurance: The insurance number, if any, that is entered on the cardholder's profile
  • Term Balance (Collections Integrated Only): The remaining balance for the account if it was a Term membership
  • Open-End Balance (Collections Integrated Only): The remaining balance for the account if it was an Open-Ended membership
  • Add-On Balance (Collections Integrated Only): The remaining balance for any add-ons that were on the account
  • Note Amount: The total value of the membership. If this is an open-ended account, this will be 0
  • Dues Amount: The total dues amount the member paid each time their dues were due
  • Charge-Off Date (Collections Integrated Only): The date the account was returned
  • Delta Since Charge-Off (Collections Integrated Only): The total amount owed by the member in both Dues and Add-ons since the Charge-Off Date
  • Begin Date: The date the membership was created
  • End Date: The date the membership was set to expire
  • Next Due: The next date the member was scheduled to pay their member dues
  • Last Paid (Collections Integrated Only): The last date the member made a dues payment
  • Last Attended: The last date the member checked in through Online Check-in
  • Email Address: The account buyer's email address
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