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Returns and Voids are done through the transaction history in MyPOS. They can be done through either the Facility Transaction History or the Member Transaction History. If the items being returned or voided were purchased by a member or prospect, you should use the Member Transaction History.

To Void a transaction:

1. Find the transaction in the transaction history, then select it to expand it
2. In the top right, select the option that says Void.
3. Lastly, you will need to confirm the Void. Click Confirm

Note: The Void option will only be visible until the end of the business day (11:59 PM) that transaction was processed. If you need to void a transaction after this deadline, please contact ASF Client Support at 1(800)527-6898. If a Void must be processed for ASF dues, you MUST call Client Support to process the Void

To return 1 or more items in a transaction:

1. Find the transaction in the transaction history, then select it to expand it
2. In the top right, select the option that says Return
3. Select the items that are being returned. Know that only some items can be returned. For example, you won’t be able to run a return on member dues or PT sessions that were sold
4. Click Begin Return Process. This will handle most of the work for you. The member and original salesperson will already be selected, but you will still need to select a cash drawer

5. After selecting the cash drawer, the only thing you should have to do is click Pay. The item has already been added and set to the correct amount, including any discounts/overrides that were originally applied
6. On the payment screen, you will only be able to select the same payment method that was originally used, and you won’t be able to change the Amount. Simply click Process Refund, then click Finalize Order.
7. The returned order will appear in the transaction history as a Return with the original transaction’s Order ID