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Member Management FAQs

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  • How do I add members (cardholders) to an account?
  • How do I freeze an account?
  • Why do I have duplicate accounts for some of my members?
  • When should I do a Renewal?
  • When should I do a Replacement?
  • Can I change a member's payment information/adjust the payment amount?
  • How can I add a new add-on to an already existing account?

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